Pinehurst Medical Clinic

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Contact Us

Contacting Your Physician

To contact your Pinehurst Medical Clinic physician, please call your physician's office directly during regular office hours. Refer to our Physician Directory for your physician's office number. If you need to speak with your physician during holidays or after office hours, please call First Health Moore Regional Hospital at (910) 715-1000 and ask the operator to connect you with the Pinehurst Medical Clinic physician on call.

If you do not know your physician's name, you may obtain it by calling our main number, (910) 295-5511, or by referring to the list of Pinehurst Medical Clinic physicians on this web site.

Patient Appointment Information

Please refer to the section on Scheduling an Appointment on our web site.

Questions About your Bill

We'll be happy to help you with questions about your bill or any other billing or insurance. Please call our main telephone number (910) 295-5511 to be directed to one of our Patient Financial Counselors.

Calling Your Pinehurst Medical Internist

As a "Primary Care Physician", your Pinehurst Medical Clinic Internist and his/her staff are here to oversee all of your medical needs and to refer you to a specialist when appropriate.

When you have a question or need something, don't hesitate to call us; we're here for you 24 hours a day, 7 days a week! Why would you need to call us? Some examples are:

You don't feel well
You have a question about a medication your Internist has prescribed
You have a question about something your Internist has told you,
It's time for your annual physical examination
You want to schedule an appointment with your Internist

What telephone number do I call?

Between the hours of 8:00 am and 4:30 pm (except holidays) call our offices at the number listed under the Physicians' Directory section of the web site. During all other hours, call First Health Moore Regional Hospital at (910) 715-1000 and ask for the Pinehurst Medical Clinic "On-call Internist".

When I call the office, who will answer my call?

When calling during regular business hours (8:00 am – 4:30 pm), your call will first be answered by one of our Internal Medicine secretaries. In order to ensure your call is always answered by a person (instead of voice mail) we have a team of secretaries supporting your Internist. Therefore, your call will not always be answered by the same secretary.

For medical issues, the secretary will transfer your call to the Nurse Call Center*. Here, a trained nurse will speak with you in more detail and determine with you what should be done.

What if I'm not feeling well?

When you call us during regular business hours, the Call Center Nurse* will in most cases be able to offer you an appointment to see an Internist that same day. In some cases, your own Internist will be able to see you on the day of your phone call. If this is not possible, the Call Center Nurse* can offer you an appointment to see our “on-call” Internist in the office. The Call Center Nurse* will also be able to send a message to your Internist regarding your condition.

What if I just want to speak with my Doctor or Nurse?

Our Call Center Nurse* is able to send a message to your doctor or nurse, who will then return your call.

Will I have to wait on hold when I Call?

This is an important question. The short answer is “yes”, you will probably have a short wait before speaking with a secretary or a Call Center Nurse*. In some cases, the wait could be a few minutes. While we try hard to keep the wait times as short a possible, we also want to ensure your call is always answered by a person (not voice mail) who is going to take the time to listen to you. In most cases, your call will be resolved without having to wait for a return phone call.

*The Nurse Call Center does not at this time cover phone calls made to the Neese Clinic or PMC South.

Contacting Your Pinehurst Medical Clinic Specialist

When you have a question or need something, don't hesitate to call us; we're here for you 24 hours a day, 7 days a week! Why would you need to call us? Some examples are:

You don't feel well
You have a question about a medication
You have a question about something your Specialist has told you,
You want to schedule an appointment with your PMC Specialist

What telephone number do I call?

Between the hours of 8:00 am and 4:30 pm (except holidays) call our offices at the number listed under the Physician Directory section of the web site. During all other hours, call First Health Moore Regional Hospital at (910) 715-1000 and ask for the Pinehurst Medical Clinic Physician on-call.

When I call the office, who will answer my call?

When calling during regular business hours (8:00 am – 4:30 pm), your call will first be answered by one of our medical secretaries. In order to ensure your call is always answered by a person (instead of voice mail) we have a team of secretaries supporting your specialist. Therefore, your call will not always be answered by the same secretary. For medical issues, the secretary will refer your call to your physician’s nurse or directly to your physician.

What if I just want to speak with my Doctor or Nurse?

Between the hours of 8:00 am and 4:30 pm (except holidays) please call our offices at the number listed under the Physician Directory section of the web site.